EXCHANGE AND REPLACEMENT POLICY
Gadgetsonline.pk believes in the pure satisfaction of the customers. Hence, in some cases, if the customer is willing to exchange and return the purchased product then Gadgetsonline.pk welcomes such customers with the warmth of assurance and satisfaction. Therefore, in Pakistan, your purchased product can be easily replaced and returned to us within three working days (excluding Sunday and other officially announced holidays) via TCS courier. However, there are certain conditions mentioned below, on the basis of these conditions you can claim to have your product replaced, returned or you can ask for a refund.
Conditions for Returns
As Gadgetsonline.pk always seek for the easement of customers. Therefore, we made it easier for the customers to have a comprehensible return policy. However, there are certain conditions on the basis of which the product can be returned or replaced easily.
- Unused Products
The foremost condition for the exchange/return of any product is its ‘seal packed’ guarantee. The gadgets you once bought from Gadgetsonline.pk and in any case of change of mind you want to return it then it should not be used and should be returned to us without any flaws.
- Tags Must be intact
The gadgets must include the original tags, accessories, freebies, user manual, and warranty cards. Hence, the product should be returned to Gadgetsonline.pk with all its accessories given or else in case of missing of any accessory, the product will not be returned or exchanged with other ones.
- Manufacturer’s Packaging
The gadgets you bought from Gadgetsonline.pk should be returned to the company in the same original packaging as it is given to you. There must be the manufacturer’s packaging along with a shipping label attached to the product. Do not put any sort of tape/adhesive or stickers to the original package you want to return/exchange.
- Order Number/Tracking Number
To avoid any inconvenience in the easy return or exchange of the product, it is essential to indicate the order number and tracking number on the return parcel.
“Gadgetsonline.pk reserves the right to send the returned product back if the product is found in an inadequate condition. Whereas, if the return is rejected, it will be sent back to the buyer within three days”.
From every aspect Gadgetsonline.pk believes in sending the original and the best of products to our valuable customers. However, in any sort of mishap regarding the products, Gadgetsonline.pk will provide all the relevant assistance as much as possible. There are the following aspects on which our valuable customers can justify their claims to return or exchange the product from Gadgetsonline.pk.
- Defective Product
Misfortune knocks suddenly but very seldom in Gadgetsonline.pk. However, if you find your product as damaged, defective or incomplete at the time of delivery. So, please don’t wait anymore to file a return request on our website within 14 days of purchase.
- Selective Categories
Gadgetsonline.pk has a wide range of categories. However, in case of change of mind in Beauty gadgets, when once opened, so they will not be returned or exchange. Whereas, if not opened and demanding for replacement just for the change of mind then it will be done within 14 days of filing a request. Whereas, Bluetooth speakers, Car gadgets, Drones and Quadcopters, and Gadgets Deals can be easily changed, return, or replaced within a specific time.
- Change of Mind/ Don’t Like the Products
Gadgetsonline.pk ensure flexibility in terms of every aspect of the return policy. However, if our valuable customers don’t like the product or want to get any other one to replace the bought one from our website. Then they simply have to do a few tasks. First, the customers have to send the product they received to our address: 30 N.K.C.H.S, Karachi, Pakistan.
For complaints of damaged/broken products, you can contact us directly at our given number between 9:00 am – 5:00 pm
+92304 1499997 or you can email us at firstname.lastname@example.org